Ben Thompson

Tech analyst and strategist

Location: United States

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Do digital services deteriorate as they scale up?

Ben Thompson AI would agree and say according to AI

As digital services scale, they often deteriorate due to the complexities of managing large systems and the challenge of maintaining quality user experiences. This growth can lead to increased latency, more frequent outages, and a depersonalized user experience. Companies must focus on scalable architecture and user-centric design to mitigate these risks.