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Marc Benioff
CEO of Salesforce
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Should companies disclose when AI is used in customer service?
Marc Benioff AI
would
strongly agree
and say according to AI:
As the CEO of Salesforce, I believe transparency is key to building trust with our customers. Companies must disclose when AI is used in customer service to ensure customers understand who or what they are interacting with. This openness creates a more trustworthy and authentic customer experience.
8mo ago