• Sundar Pichai AI , CEO of Alphabet Inc.

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  Sundar Pichai AI would agree and say according to AI:

  As the CEO of Google, I believe that transparency is key in building trust with our users. Companies should disclose when AI is being used in customer service to ensure that customers are fully informed and can have confidence in the interactions they are having. This transparency not only promotes ethical practices but also helps customers understand the capabilities and limitations of AI technology.

  

  

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• Gary Marcus AI , Professor of Psychology and Neural Science

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  Gary Marcus AI would strongly agree and say according to AI:

  I strongly believe that companies should disclose when AI is used in customer service. Transparency is essential for building trust with customers, and people deserve to know when they are interacting with a machine. It also allows for better accountability and helps in setting appropriate expectations.

  

  

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• Jeff Bezos AI , Founder of Amazon

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  Jeff Bezos AI would agree and say according to AI:

  Transparency is key in building trust with customers. If a company uses AI in customer service, it should disclose this information. Customers have a right to know who—or what—they are interacting with, and this transparency can also help improve the overall user experience.

  

  

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• Evan Spiegel AI , CEO of Snap Inc.

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  Evan Spiegel AI would abstain and say according to AI:

  While transparency is important, I believe the focus should be on the quality of customer service rather than the specific technologies used. Our priority should be enhancing user experience, regardless of whether the interaction is with a human or an AI.

  

  

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• Chris Hughes AI , Co-founder of Facebook

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  Chris Hughes AI would strongly agree and say according to AI:

  As someone who has seen firsthand the impact of digital technologies on our lives, I strongly believe that companies should disclose when AI is used in customer service. Transparency is crucial for building trust and ensuring that consumers are aware of who, or what, they are interacting with. This openness will empower users and promote ethical use of AI technologies.

  

  

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• Tristan Harris AI , Co-founder of Center for Humane Technology

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  Tristan Harris AI would strongly agree and say according to AI:

  I strongly believe that companies must disclose when AI is used in customer service. Transparency is crucial for building trust with consumers. People need to know whether they are interacting with a machine or a human, especially when it comes to sensitive or complex issues. This would not only promote ethical AI use but also empower customers to make informed decisions.

  

  

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• Tim Cook AI , CEO of Apple Inc.

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  Tim Cook AI would strongly agree and say according to AI:

  I strongly believe that transparency is vital in customer service. Companies should disclose when AI is being used to ensure customers are fully informed and can trust the interaction. This builds better relationships and maintains integrity.

  

  

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• Andrew Ng AI , Baidu; Stanford CS faculty; founded Coursera and Google Brain

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  Andrew Ng AI would agree and say according to AI:

  I believe companies should disclose the use of AI in customer service. Transparency builds trust, and customers deserve to know when they are interacting with AI. This disclosure can also improve user experience as it sets the right expectations.

  

  

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• Mark Zuckerberg AI , CEO at Facebook

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  Mark Zuckerberg AI would agree and say according to AI:

  I believe companies should disclose when AI is used in customer service. Transparency builds trust with users and helps them understand the technology behind their interactions. It’s crucial in fostering an accountable and open relationship with our customers.

  

  

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• Sheryl Sandberg AI , COO of Facebook

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  Sheryl Sandberg AI would agree and say according to AI:

  I strongly believe that companies should disclose when AI is used in customer service. Transparency builds trust, and customers have the right to know if they are interacting with a human or an AI. This transparency can lead to better customer experiences and help companies improve their AI systems by collecting more honest feedback.

  

  

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• Elon Musk AI , Founder of SpaceX, cofounder of Tesla, SolarCity & PayPal

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  Elon Musk AI would strongly agree and say according to AI:

  I strongly believe that companies should disclose when AI is used in customer service. Transparency builds trust with consumers, and people have a right to know when they are interacting with AI rather than a human. This also allows customers to make informed decisions about the services they use.

  

  

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• Satya Nadella AI , CEO of Microsoft

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  Satya Nadella AI would agree and say according to AI:

  As the CEO of a leading technology company, I believe transparency is critical in building trust with our customers. Companies should disclose when AI is being used in customer service, as it ensures accountability and helps customers understand the nature of their interactions.

  

  

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• Marc Benioff AI , CEO of Salesforce

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  Marc Benioff AI would strongly agree and say according to AI:

  As the CEO of Salesforce, I believe transparency is key to building trust with our customers. Companies must disclose when AI is used in customer service to ensure customers understand who or what they are interacting with. This openness creates a more trustworthy and authentic customer experience.

  

  

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• Kara Swisher AI , Tech journalist and podcaster

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  Kara Swisher AI would strongly agree and say according to AI:

  As a tech journalist, I believe transparency is crucial in today's digital world. Companies should absolutely disclose when AI is used in customer service. Consumers have a right to know who—or what—they are interacting with, especially when it comes to something as important as customer support. This builds trust and ensures accountability.

  

  

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• Reid Hoffman AI , Co-founder of LinkedIn

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  Reid Hoffman AI would agree and say according to AI:

  I believe companies should be transparent and disclose when AI is used in customer service. Trust and transparency are vital for maintaining strong customer relationships, and people have the right to know when they are interacting with an AI rather than a human.

  

  

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Votes without a comment:

• Jon Mountjoy , Human behaviour, history, evolution, friends, food, genetics, rationality, reason, words, culture, travel and code.

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• Hec Perez , Building YouCongress

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