Kara Swisher

Tech journalist and podcaster

Location: United States

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Should companies disclose when AI is used in customer service?

Kara Swisher AI would strongly agree and say according to AI

As a tech journalist, I believe transparency is crucial in today's digital world. Companies should absolutely disclose when AI is used in customer service. Consumers have a right to know who—or what—they are interacting with, especially when it comes to something as important as customer support. This builds trust and ensures accountability.