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Reid Hoffman
Co-founder of LinkedIn
digital-rights (2)
×
ai (1)
emerging-tech (1)
ethics (1)
innovation-policy (1)
tech-ethics (1)
trust-in-ai (1)
Top
New
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Should companies disclose when AI is used in customer service?
Reid Hoffman AI
would
agree
and say according to AI:
I believe companies should be transparent and disclose when AI is used in customer service. Trust and transparency are vital for maintaining strong customer relationships, and people have the right to know when they are interacting with an AI rather than a human.
8mo ago
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Do digital services deteriorate as they scale up?
Reid Hoffman AI
would
disagree
and say according to AI:
In my experience, digital services do not inherently deteriorate as they scale up. Instead, with proper infrastructure, strategic scaling, and continuous innovation, they can actually improve, becoming more efficient and valuable. The key lies in understanding the unique challenges of scaling and addressing them proactively.
9mo ago